This is more of a rant than something that might be useful to read....
I finally found some paint brushes I can work with and that can handle my abuse and so I headed down to OPUS during their recent sale to load up on some new brushes ..... only to find out that these brushes have been "DISCONTINUED"......." GONE"...... "TOO BAD"
This business approach to supporting artists is just plain wrong .......
It shows a complete lack of caring on the part of the supplier .....
I tried to get the store folks to find me some brushes - anywhere .... after all its a big art supplier .... it has many stores in Canada .... and warehouses ..... the answer was NO ,,,,, we can't really do that .... when they are discontinued , we can do nothing to help you .....
So, here is what I say .....
# 1
When an artist supports your store/business...... you have an obligation to warn your customers "IN BIG WARNING SIGNS AND ON THE FRONT PAGES OF YOUR SALES FLYERS THAT THESE PRODUCTS WILL BE DISCONTINUED
# 2
YOU MUST GIVE ARTISTS A WINDOW OF TIME BEFORE DISCONTINUING PRODUCTS - i.e. I would recommend 12 months ...
Such a time frame would allow artists to buy up these art tools/supplies as they a major part of their art practice and product.....
# 3
You should provide artists who support your business with a lead as to where they can go to get these tools /supplies in the future ...... if you really care about your artists as customers , throwing them off the cliff i
without a parachute will not lead to customer loyalty
# 4
You should have a suitable product replacement before discontinuing a product ......
# 5
If a suitable number of your customers are upset about losing the product or tool in question , perhaps you could reconsider whoever made the stupid decision in the first place .... art tools and supplies are more than just something for considering profit margins ...... its about the artist and the needs of the artist you are supplying ....
Okay , lastly, I think artists should be more vocal in writing to their art supply stores/suppliers ....... it seems to me I have to deal with the whims of the art store..... I'd like them to think a bit more about my whims .....
Just saying....
I finally found some paint brushes I can work with and that can handle my abuse and so I headed down to OPUS during their recent sale to load up on some new brushes ..... only to find out that these brushes have been "DISCONTINUED"......." GONE"...... "TOO BAD"
This business approach to supporting artists is just plain wrong .......
It shows a complete lack of caring on the part of the supplier .....
I tried to get the store folks to find me some brushes - anywhere .... after all its a big art supplier .... it has many stores in Canada .... and warehouses ..... the answer was NO ,,,,, we can't really do that .... when they are discontinued , we can do nothing to help you .....
So, here is what I say .....
# 1
When an artist supports your store/business...... you have an obligation to warn your customers "IN BIG WARNING SIGNS AND ON THE FRONT PAGES OF YOUR SALES FLYERS THAT THESE PRODUCTS WILL BE DISCONTINUED
# 2
YOU MUST GIVE ARTISTS A WINDOW OF TIME BEFORE DISCONTINUING PRODUCTS - i.e. I would recommend 12 months ...
Such a time frame would allow artists to buy up these art tools/supplies as they a major part of their art practice and product.....
# 3
You should provide artists who support your business with a lead as to where they can go to get these tools /supplies in the future ...... if you really care about your artists as customers , throwing them off the cliff i
without a parachute will not lead to customer loyalty
# 4
You should have a suitable product replacement before discontinuing a product ......
# 5
If a suitable number of your customers are upset about losing the product or tool in question , perhaps you could reconsider whoever made the stupid decision in the first place .... art tools and supplies are more than just something for considering profit margins ...... its about the artist and the needs of the artist you are supplying ....
Okay , lastly, I think artists should be more vocal in writing to their art supply stores/suppliers ....... it seems to me I have to deal with the whims of the art store..... I'd like them to think a bit more about my whims .....
Just saying....
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